Microchip cuts technical datasheet creation time by up to 70% with Tridion Docs
Microchip’s teams experience enhanced content consistency, streamlined workflows and optimized global operations for over 24,000 technical documents.
Microchip Technology Inc. develops embedded control solutions that support customers in the automotive, aerospace, communications and defence industries. With a vast product portfolio across many use cases, Microchip faced the challenge of optimizing its technical documentation creation and management processes to support both its internal teams and global clients.
“Transitioning from FrameMaker to Tridion Docs has transformed our documentation process. Tridion’s content reuse capabilities allow us to work far more efficiently, reviewing topics only once and ensuring a unified voice across all documents. Document quality has also improved significantly, and I can now complete reviews up to 10 times faster. Tridion Docs has not only saved us time but also elevated the quality of our work.”
Challenges
- Content production and review timelines becoming longer
- Maintaining over 24,000 technical documents
- Ensuring technical correctness at scale
- Lacking ways to easily repurpose content
- Onboarding and training for 1,200 internal users across 100 global locations
Solution
Results
- Up to 50% content reuse in user guides
- 70% faster datasheet creation
- 33-60% content reuse for datasheets
- Custom publication generator tool cuts project set up time almost 80%
- Faster content reviews
- Higher document quality
- Snack-sized daily how-to training