US Navy reduces MTTR across multiple weapons systems with LiveContent IETP integrated diagnostic tools
US Navy deploys the process data module (PDM) within LiveContent IETP to proactively assist maintainers in rapidly troubleshooting and resolving issues.
US Navy maintenance technicians were hampered by inefficient diagnostic processes that could only be run in the shop and required multiple manual steps to identify each error code and research the resolution.
By integrating the fault scanner into LiveContent IETP, they were able to automate their diagnostics. LiveContent determines the resolution automatically through a matrix mapping fault codes to resolutions, and then displays the step-by-step procedures.
US Navy improved readiness and reduced maintenance times by 25% across multiple weapons systems with LiveContent
Challenges
- Shop-based, manual, stand-alone diagnostic tool
- Time-intensive, costly manual processes for determining error codes and researching codes to determine issue
- Disjointed, siloed process to match error codes to resolutions
Solution
- LiveContent with process data module (PDM)
Results
- Reduces mean time to repair (MTTR) by 25%
- Increases the overall operational availability of assets
- Works on any asset with a remote scanning capability
- Can be run in the field on a mobile device