How to feed a chatbot with your documentation content

In this webinar, the presenters introduce a content supply chain designed to enhance accessibility of XML documentation content for chatbots.

The key focus areas includes:

• General approaches to chatbots
• Implementation of a content supply chain
• Comparative analysis between DITA chatbots and ChatGPT
• Scalability and Metadata management
• Usability and accessibility of content via chatbots

Speaker: Mette Lilienthal, Technical Communicator, Parson AG

Mette grew up in both England and Germany and therefore has always been interested in languages and cultures. During her Bachelor studies she first started working with speech automation. For her Master’s degree she developed a chatbot for documentation content as her thesis. She now works at parson as a Technical Communicator.

Speaker: Jörg Schmidt, Senior Solutions Architect, RWS

Jörg has been working in multiple roles for different CCMS providers for more than 20 years. During that time, he has helped defining and implementing solutions in verticals like machinery, automotive, A&D - but also pharma & finance. Since 2013, he has been working for RWS as a Solution Architect.