Data-driven Content Management and Delivery

For many years Sandvik is creating, managing, translating, and publishing conditionalized DITA content with RWS technology and services. This content has been created with a “Safety First” approach and published as PDFs.

Sandvik`s new digital service offerings – enabled through connected products - require customers and service technicians to retrieve personalized and relevant information components through their Web-based aftersales application My Sandvik / SmartMate with the new paradigm: provide the right information, for the right use case at the right time.

To enable this a semantic data layer has been implemented combining existing taxonomies, product-structures and iiRDS. DITA topics are now tagged by taking advantage of the Semantic AI capabilities – so called “Smart Tagging”. The hereby created smart content components are then delivered and exposed in a content-as-a-service approach.

Watch this on-demand webinar!