Tridion for manufacturing

Improve customer satisfaction, aftersales efficiency, and competitiveness.

As technology has advanced and products have become ever more sophisticated and digitally connected, customer expectations for product and after-sales experiences have soared.

Tridion has served customers in the manufacturing industry for decades, driving small and large change processes related to the creation, management, translation and delivery of product and service content.

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Why Tridion?

Gain control of your Content Supply Chain to take products to market faster

Recognized as the #1 CCMS

Control many versions of your documentation simultaneously

Deliver content online, offline, in-device and anywhere else

Choose for Secure cloud and on-premises solutions

20+ years of experience in managing change processes

Discover how Content-as-a-Service can help you transform your after-sales business model.

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Areas of expertise

Digital operation and owner manuals

Adopt a high-tech approach to digital manuals tuned to your product’s specific configuration, proactively delivered on the IoT-enabled device itself, on the customer portal, and through mobile devices, virtual and augmented reality (AR) appliances, as well as product-specific print-on-demand.

RWS Industrial Manufacturing Solutions - Global digital experiences

Aftersales service and support

Improve customer experience with greater aftersales efficiency for your IoT-enabled products. Ensure in-time availability of technical product information, knowledge base content and up-to-date content for repair and maintenance procedures to prevent downtime and improve customer satisfaction and brand loyalty.

Automotive Solutions - Digital owner manuals

Multilingual field service

Always have multilingual access to field service documents such as warranty claims, service helpdesk tickets, chat records or FAQs. Empower aftersales, product management and development to tackle systemic problems quickly to protect brand reputation.

Digital experience management

Create, translate and publish content globally across the entire content lifecycle from marketing imagery to detailed feature information to practical in-device self-service, on any channel, device or context.

Solutions

Structured Content Management

Create, manage, and deliver multilingual product, operator, repair, and maintenance information at scale across human-machine interfaces (HMIs), print-on-demand, mobile apps and online channels with a powerful structured content management solution. Reduce complexity and costs by managing granular content components that are constantly reused without copying and pasting them.

Web Content Management

Dynamically personalize your content based on profiles, browsing behaviour, and device to ensure brand and message consistency through content reuse. We can help you automatically manage and distribute your translated content across web, mobile, and other digital touchpoints for all your brands and markets.

Integrated Translation Management

Integrate the RWS Translation Management and Machine Translation for efficient and secure translation that enables you to speed up communication between field service, retailers, central aftersales and help desks, creating greater customer satisfaction.

Intelligent Content Publishing

Move far beyond the delivery of just print or PDF information. Apply our data-driven approach to content management enabled by Knowledge Graphs, Semantic AI and headless delivery capabilities. Intelligently connect data with semantically enriched content, vastly improving the accuracy and effectiveness of your documentation.

Testimonials

“Tridion Docs has already empowered us to dramatically improve the consistency, accuracy and uniformity of our documentation.”

Tom den Hertog, Manager, Documentation Department, Meyn

“The productivity improvements enabled by RWS allow us to accomplish more in less time.”

Thomas Oswald Manager, Customer Interface, Central Customer Service, Linde MH

“Tridion Docs is fully functional and can be customized to meet our requirements.”

Jesse Zhou, Senior Manager of Aftersales Service, LEAPMOTOR

“The dynamic publishing component of Tridion is crucial for us. It gives us a lot of flexibility.”

Jonathan Chandler, Technical Communications Group Supervisor, Intralox

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