Transform field services with intelligent content
In a world where the internet can give us any answer we want in an instant, it's frustrating – for customers and maintenance teams alike – when a field service technician simply cannot reliably get the information they need to diagnose an issue, order the right part or execute a repair on site.
Minimize operational risk and watch the productivity of your field service teams soar, when you connect them to an intelligent content platform designed to meet the most demanding expectations for after-sales support.
Tridion Docs delivers the right information to your field technicians – and to self-service customers – without fuss, online or offline.
Field service productivity booster
Create reliable, accessible field service content through:
Version management without duplication
Efficient feedback processes
Multilingual content support
Adaptive content for any channel
Enhanced learning and training in the field
Why intelligent content management for field services?
Get the right information to the right people with intelligent content – the key to ensuring productive technicians and happy customers.
Benefits of intelligent content for field service
Information findability
- Eliminate information silos with a single source of truth covering all relevant equipment, service and training content.
- Optimize content delivery for any environment by supporting multiple formats, channels and devices without duplicating content.
- Offer intelligent search functionality to technicians and self-service customers, and deliver results tailored to their context and needs.
Operational excellence and collaboration
- Empower field agents and customers to act efficiently and with confidence.
- Reduce the risk of technicians injuring themselves or damaging equipment.
- Get feedback from field technicians to ensure that content continually evolves to meet their needs.
- Improve mean time to repair (MTTR) and first-time fix rates (FTFR).
Foundation for next-gen/Industry 4.0 tech
- Use automated content delivery mechanisms to support a condition-based maintenance strategy.
- Use AI-ready content (ie, content that is readable by machines) to deploy self-service chatbots or feed field service content to other applications.
- Publish content to augmented reality (AR) or virtual reality (VR) platforms to take field service to the next level.
Information governance and security
- Control the entire content lifecycle – from creation and review to management and delivery – at scale.
- Avoid content duplication with 'create once, publish everywhere' model.
- Easily manage content updates and versions for compliance and accuracy.
- Track and audit information access and activities.
Discover how Tridion Docs makes the difference for field services teams
Want to discuss what we can do for you?