Knowledge base

A knowledge base is a central repository of information that is organized and structured in a way that makes it easy to access and use. Knowledge bases typically contain information about a company's products, services, and processes, as well as answers to common questions and issues.

Example use cases

A knowledge base can be used for:

  • Self-service support for customers
  • Employee training
  • Centralizing information for customer support
  • Collecting and analyzing customer data for informed decision-making

Key benefits

The benefits of a knowledge base include: 

  • Improved efficiency 
  • Increased consistency and accuracy 
  • Improved customer satisfaction 
  • Reduced support costs

Related terms

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