Paul Filkin

Paul is a Senior Customer Enablement Director for RWS where he has worked since the end of 2006.  These days he works with several teams who are all focused on the customer and what can be done to improve their experience, particularly but not exclusively, when using translation technology. He has a Masters Degree in Business Administration, an HNC in Civil Engineering, is an ECQA Certified Terminology Manager (Advanced) and recently completed a TCLoc (Technical Communication and Localization) Masters degree… all reflecting a working career over the last 40 years which nicely support the challenges of working in the culturally and professionally diverse environment we see in the translation industry today. He also regularly maintains a personal blog addressing many of the practical issues faced by translators and translation companies in using technology for their work (http://multifarious.filkin.com).