- Published: 09 June 2015
RWS was delighted to win a Queen's Award in recognition of continuous achievement in international trade.
We are the world’s leading provider of high quality translation, intellectual property (IP) and language support services. This unique combination of services is delivered through in-house translators, searchers and technical experts.
We are one of the largest language translation companies globally and achieved an overall 52% increase in overseas business in the last six years. Major growth can be attributed to developing international markets; RWS trades in more than 70 overseas markets almost half of which are new. We also substantially increased sales in several existing but less established markets.
A focus on sales activity resulted in considerable success during the last six years with growth of 300% in North America and over 1200% in the Asia-Pacific countries. The locations of our production and sales offices were selected to achieve greater penetration of key markets rather than being solely based in the UK: RWS has its headquarters in the UK, production sites in China, Germany and Japan, and operations centres in Australia, France and Switzerland.
The patent market has thrived in recent years with record growth in filings, particularly from US and Chinese applicants. RWS Group’s IP division provides patent professionals with patent translations and filing solutions, patent search services, and translations for litigation and information purposes. A strong sales presence in both these countries has enabled us to meet this increased need for patent-related services.
In addition the growth in the technical, commercial and life sciences industries has stimulated demand for RWS’s language support services. Our linguists deliver quality translations, localization and interpreting for a wide range of industries such as medical, chemical, energy, manufacturing, legal, insurance and finance.
Another important factor in our success is the relationship with our major international customers who typically demand a totally confidential and flexible service. We maintain an extremely high percentage of repeat business and have worked with many of our top clients for over 40 years. This reflects their continued satisfaction with the quality of our product and the service we deliver, and our understanding of the legal and technical issues involved in their industries.
We have developed our products and technology to enable worldwide access for all our customers regardless of their location or time zone. Online platforms ensure they can place orders, monitor progress and run reports whenever needed; a recent launch of a Chinese language interface has made our search database accessible to native speakers in China.
Our multilingual teams, from Board Directors and senior managers to project staff, enable us to communicate in our customers’ languages across all overseas markets. Working closely with our clients, we keep abreast of developments and ensure we provide exemplary after-sales advice.
At the announcement of this year’s Queen’s Award winners, Andrew Brode, Chairman of RWS Group commented: ‘RWS has gone from strength to strength and I am proud that our market-leading performance has been recognised’.